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DONOR RATINGS AND REVIEWS

View & Organize Your Donor reviews

18,567

4/5

22,989

TOTAL RATINGS

Overall:

5

9106

4

4341

3

2835

2

1829

1

456

4 Average (18,567 Total Reviews)

Overall in the last Week:

5

435

4

312

3

118

2

68

1

9

4.5 Average (942 Total Reviews)

Recommend This Organization

Average
4.5/5

5 star

628

4 star

412

3 star

264

2 star

99

1 star

11

Would Donate Again

Average
4/5

5 star

534

4 star

323

3 star

129

2 star

56

1 star

10

Product Satisfaction

Average
4.5/5

5 star

786

4 star

693

3 star

102

2 star

37

1 star

9

Product Satisfaction

Average
4/5

5 star

429

4 star

378

3 star

190

2 star

42

1 star

6

Mission Focus

Average
4.5/5

5 star

710

4 star

481

3 star

87

2 star

23

1 star

0

Cause Impact

Average
5/5

5 star

1294

4 star

890

3 star

39

2 star

0

1 star

0

The average is not your friend

Detractors

This is the Primary email address for your , Donor Approved account, and with it you are able to access everything including billing. To update your email, enter it in the field below and then click 'Save Changes' at the bottom of the page.

0

1

2

3

4

5

6

Passives

This is the Primary email address for your , Donor Approved account, and with it you are able to access everything including billing. To update your email, enter it in the field below and then click 'Save Changes' at the bottom of the page.

7

8

Promoters

This is the Primary email address for your , Donor Approved account, and with it you are able to access everything including billing. To update your email, enter it in the field below and then click 'Save Changes' at the bottom of the page.

9

10

Net promoter score

=

% Promoters

-

% Detractors

Your NPS is 73 for this month

Promoters take 3 times as many steps towards their goals than detractors.

Detractors

Passives

Promoters

KEY:
Hand Picked Reviews

If you want to add any of the reviews below to your 'Hand-Picked Reviews' to be featured on your Donor Approved Certificate and on your Review widgets, simply check the box next to that review to select or un-check to deselect. Changes will be automaticaly saved.

Test Reviews

This is the test review. It was entered by someone at your organization or Donor Approved to test your system.

Private Reviews

This review is currently in the Donor Care system. It is not available to the public during this process.

Pending Reviews

These are initial reviews that are collected from the same Ip address,(ie. phone orders or physical store). To activate these reviews, the donor receives a confirmation email and must click the confirmation link or fill out the full survey when they get the full survey email.

Hover to see more details
Pending Review

John Doe

CA, 2019-01-20 00:00:00

4/5

Order #: 768900456
Initial: 2019-01-20 12:01:00
Follow-up: 2019-02-01 00:00:00

Review and rating most impactful nonprofit organization example, this is very mission focused organization. Example of cause impact and service satisfaction. Would definitely donate again example.

Recommend this Organization

5.0

Would Donate Again

4.0

product Satisfaction

Service Satisfaction

Mission Focus

Cause Impact

Submit Support Ticket

Donor Care System

John Doe

IL , 2019-01-31 00:00:00
4/5
Order #: 5645789 Initial: 2019-01-20 12:01:00 Follow-up: 2019-02-01 00:00:00
Recommend Organization

5.0
Would Donate Again

4.0
Price

Product Satisfaction

Delivery Time

Customer Service

Review and rating most impactful nonprofit organization example, this is very mission focused organization. Example of cause impact and service satisfaction. Would definitely donate again example.

Make a Public Comment

One of the best ways to help turn a negative review into a positive experience for new potential customers is
to add a public comment. Public comments should be helpful, informative, tasteful, truthful, and friendly.
You should never try to make the customer look bad, but rather, offer some background to the situation, and
even offer a way for the customer to contact you for further assistance. Comments like these go a long way
in building trust.