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DONOR RATINGS AND REVIEWS

Donor Review Survey Options

Select Survey Options

These options are very important because they determine what type of rating and review experience your donor will have both on the initial and the full survey.

Select Survey Version

In order to collect the most accurate feedback relevant to your organization, please select options below:

Donation

Organizations that accept donation online will have an additional question that asks about overall donation experience

Mission Income (Product or Service)

Organizations that receive this income for services they provide or sell product related to their mission have the same questions plus shipping/ delivery and service satisfaction.   

After how many days would you like Donor Approved to send a link for the full survey to your customers?

Copy and Paste the survey code to your ‘Thank You / Donation Page’

This section is specifically related to the initial survey right after a donar donates. As part of the initial survey, you can choose how the initial survey will display. You can also auto populate and pass through different values to simplify the survey process and to display order information next to reviews in your control panel.

Select how the survey will display

Pop-up

A modal popup will appear on top of your confirmation page

Inline

The inline survey will be embedded into the thank you page, and will appear as part of the page.

Auto populate values

Important! Any selections you make in this area will add the variables necessary but include place holder values. You will need a programmer to populate these values with the actual values for the donor.

Send emails to all donors who just made a donation via check out. (No opt-in)

If you want to add any of the reviews below to your 'Hand-Picked Reviews' to be featured on your Donor Approved Certificate and on your Review widgets, simply check the box next to that review to select or un-check to deselect. Changes will be automaticaly saved.

There are two important notes before you start sending out emails automatically:

You must first auto-populate the email address.
You must make sure your posted privacy policy notifies your donors that you may share their email addresses with a third party.

Send emails to all donors who made a donation.

Survey code

If you want to add any of the reviews below to your 'Hand-Picked Reviews' to be featured on your Donor Approved Certificate and on your Review widgets, simply check the box next to that review to select or un-check to deselect. Changes will be automaticaly saved.

Place this code on your Thank You page.

Make comments mandatory.

Before you begin trouble-shooting, re-copy and paste your code even
if you have been through the trouble-shoot section previously.

Link to Full Survey

If you want to add any of the reviews below to your 'Hand-Picked Reviews' to be featured on your Donor Approved Certificate and on your Review widgets, simply check the box next to that review to select or un-check to deselect. Changes will be automaticaly saved.

This link can be emailed to your active donors to give them an opportunity to rate your organization and their overall experience with your cause.

Populate Order ID
Include this link on my certificate.

Require the Order ID for new reviews.
(Only use this if you can populate each link you send out with a unique Order ID. The link will not work without a unique Order ID in the link. You will need to check the ‘Populate Order Id’ box and add the unique Order ID to the link.)

Link to Phone Order / Physical Store Survey

If you want to add any of the reviews below to your 'Hand-Picked Reviews' to be featured on your Donor Approved Certificate and on your Review widgets, simply check the box next to that review to select or un-check to deselect. Changes will be automaticaly saved.

This link can be used to collect multiple reviews from the same IP for use in phone donation via order or at a physical location such as gala or event.

Note: When a donor fills out this survey the review will be marked pending and a confirmation email will be sent to the donor. Once the link in that email is clicked or a full survey is completed, the review will be activated.

Do not give this link to your donors or you could receive spam attempts that would flood your review page. Any attempt to use this feature to generate fraudulent reviews will be cause for immediate account cancellation.

Send a reminder email if your customer does not confirm their review in the first email.

Initial Survey

Questions asked immediately after checkout.

In order to collect the most accurate feedback relevant to your organization, please select options below:
Overall
How would you rate your overall donation experience so far?
0/5
Recommend this Organization
How likely are you to recommend our cause to others?
0/5
Would Donate Again
How likely are you donate us again?
0/5
Comments
Please type a quick message about your donation experience so far

Full Survey

Questions asked in the followup survey. All Initial Survey questions are also asked on the Full Survey.

In order to collect the most accurate feedback relevant to your organization, please select options below:
Overall
How would you rate your overall donation experience?
0/5
Organization
How satisfied were you with the overall experience with our organization?
0/5
Product Satisfaction
How satisfied were you with the products/services that you received?
0/5
Delivery Time
How satisfied were you with your order delivery time?
0/5
Customer Service
How satisfied were you with the customer service you received when you contacted them?
0/5

Product Survey

Additional Questions asked in the product survey and product pop-up.

Additional Questions asked in the product survey only.

Special Offer

The special offer page is the page that displays after your donor has successfully completed the full survey. At the top of the page is a Thank You comment, under which is an area where you can add an image with a special offer or promotion to entice your donors to come back to your organization site, tell their friends, etc. Simply create a special offer or impact image and show them how their money changes live

No Special Offer

Special Offer Option #1

Image promoting your special offer for your cause, service, product. When donors click on the image it will link to the URL below.

Image promoting your special offer for your cause:

No image is currently uploaded…
Note: Your special offer needs to be 800 pixels wide (unlimited height) and be in .jpg, .png, or .gif format

Link your image will direct to:

Special Offer Option #2

After the full survey your donor will be redirected to your special offer page.

URL of your special offer page:

1. Ask your donors and contacts a question

Step 1 Choose your seal below by selecting which style you would like. Then select the color of your choice. Then click 'Save Changes'. If you would like to go back to our legacy seals, click on the 'Legacy Seals' tab above.

Insert your questions here:

Preview:

* Merge Tags

Step 1 Choose your seal below by selecting which style you would like. Then select the color of your choice. Then click 'Save Changes'. If you would like to go back to our legacy seals, click on the 'Legacy Seals' tab above.

Character count: 160 (limited to 160)
US&UK = 160 Characters per msg
Canada = 136 Characters per msg

2. Add a reward or a message for a response to your question

Step 1 Choose your seal below by selecting which style you would like. Then select the color of your choice. Then click 'Save Changes'. If you would like to go back to our legacy seals, click on the 'Legacy Seals' tab above.

none Coupon Message

Submit Support Ticket


Custom Fields

{donor_name} The donor's first name.
{donor_email} The donor email.
{date} The Service Date.
{donorid} The Service ID.
{textdetails} The service details of a product or service review.
{htmldetails} The service details of a product or service review.
{link} The url where your donor can fill out the full survey.


  1. Before you begin trouble-shooting, re-copy and paste your code even if you have been through the trouble-shoot section previously.
  2. Place a test order on your site. Note: There is a cookie set in this dialog that will allow only you to receive a special version of the javascript that will help to pinpoint the problem. You will need to use another tab in this same browser.
  3. If you get dialogs, read and answer the questions. (Answer OK or Confirm for yes, Cancel for No.)
  4. If you run into problems during this process, please provide feedback when prompted.
  5. If you don't receive any alerts, the browser is not able to load the Donor Approved code at all. Someone from our technical support team will place a test order to troubleshoot the problem. Please describe any test products, temporary discount codes or other instructions that will help them place that order below.